Shipping Details

At Quilana, we strive to deliver your orders as quickly and safely as possible. Please read the information below to understand our shipping process.

Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery
Standard Shipping	7–14 business days
Express Shipping	3–7 business days

Delivery times are estimates and may vary depending on your location and customs processing.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We offer free standard shipping on orders over a minimum order value (as displayed at checkout).

International Shipping

We ship to many countries worldwide. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Quilana is not responsible for any delays caused by customs clearance processes.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier's website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 7 days of the estimated delivery date. We will work with the carrier to investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping, please don't hesitate to reach out to us at support@Quilana.store. We are happy to help!