Refund Policy

At Quilana, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

Returns

You have 30 days from the date of delivery to request a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

Refunds

Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5–10 business days.

Non-Refundable Items

• Gift cards
• Sale or clearance items
• Items that have been used or damaged after delivery

Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us within 7 days of delivery.

How to Request a Refund

To initiate a return or refund, please contact us at support@Quilana.store with your order number and reason for return. Our team will guide you through the process.

Contact Us

If you have any questions about our refund policy, please reach out to us at support@Quilana.store.